AC Call Center Solution (AC3)

Embark Call Center and Similar Business or Raise the Bar of an Existing one with AC3!

AC Call Center (AC3) Solution is built to meet the needs of all scaled businesses and call centers that want to make the most out of minimum. Yes, you read that right! We understand, not all call centers need an advanced omnichannel call center solution; some need vital features only. Thus, we developed the AC Call Center Solution, which is built with the fundamental yet essential features one deserves to have in his call center software.

Increased Confidentiality with Increased Productivity

There are many futuristic features available in this call center solution which makes it one of the most competitive call center solutions. Here are two USPs explained in brief.

Keep Sensitive Information Confidential

Our dialer shows encrypted contact details and other customer information to the agents. This gives high confidentiality to make sure your customer data and other sensitive information are protected.

Data Verification

Before running a campaign, our dialer will validate and verify all phone numbers and email addresses to assure each contact made from a dialer is reaching the right person. It not only saves time, but also increases productivity and improves resource utilization.

One Call Center Software for All

AC Call Center Solution is built to empower all businesses and aspiring startups that want to get benefited by using a call center software.

Ideal Call Center Solution for SMBs and Startups

This call center system can be used by any scaled business, regardless of industry vertical, but it is ideal for small and medium scaled businesses as well as it is an ideal solution for the startups. In limited investment, abundant benefits can be leveraged with the AC3 solution.

Start Small Grow Big

We understand your ambitions and limitations restricting you from achieving them. To be a supporting hand to let you get started, we offer a call center solution license with as few as 5 seats. You can get started with it and then grow bigger by leveraging the pros of this robust call center software.

Support Your Business Growth Hassle-free

You can start small, but can grow rapidly with your passion and our technological backbone. The AC Call Center Solution is easy to scale up so, within minimum turnaround time, you can scale-up a number of seats or features with add-ons to intensify your ongoing growth.

Major Benefits of AC Call Center Solution

Seamless Deployment

It can be seamlessly deployed on any hosting space, Cloud or Server. We will take care of all technicalities related to deployment and will guide your involved team members.

User Friendly

It is super easy to use as it is built by the best UI and UX developers to provide a flawless user experience.

Performance Booster

Make all agents your best agents with the AC Call Center Solution and its amazing range of features. Boost performance, productivity, and employee retention.

Satisfaction Amplifier

Amplify the satisfaction of your customers by giving them personalized, on-time, and professional services. Increase customer loyalty and leverage advantages related to that.

Business Lifter

Raise the revenue bar high by taking advantage of super-team productivity, best customer satisfaction, and insightful reports to make strategic moves.

Value-added offerings

These are value-added services to deliver you a smooth experience. We offer everything you need so you can get a seamless call center solution deployment with the features you want.

Turnkey Solution

We offer a turnkey call center solution. You get both, call center software and hardware. This is an optional service and you can choose to opt for it or not.

On-site Services

We offer on-site installation, set up, and deployment services to our customers. Our call center engineers set-up the complete call center infrastructure.

Round-the-clock Support

We offer 24X7 support and maintenance services to our customers. We also provide on-site experts to provide support services on-premises to our clients.


We have plenty of call center add-ons that can be added into your AC3 call center software to give you plenty of features and that also needed by you.

Major Add-ons:

  • Omnichannel/Unified Communication Channels
  • Capture Agent Screen
  • Advanced Call Recording
  • Word Spotting in Call Recording(s)
  • Broadcasting (SMS and Voice/Call)

Advanced Add-ons:

  • Remote Agent
  • Sticky Agent
  • Webphone
  • Survey
  • Soundboard Avatars
  • Disposition Bucket
  • Graphical Reports
  • Hotkeys
  • Custom Billing
  • Emil
  • SMS
  • Google Map
  • Plug and Play API
  • Advanced Security
  • Number Encryption


  • Call Center CRM Integration
  • Call Center WhatsApp Integration
  • Call Center Social Media Integration
  • Call Center IP PBX Integration
  • Call Center Billing Integration
  • Call Center API Integration
  • Text to Speech and Speech to Text Integration
  • Google Map integration
  • Third-party API integration

Industry Segments:

The AC Call Center solution is a scalable, feature-rich, robust, and flexible call center software. It can be used by any and all industry verticals. The major players that use this call center system are:

  • Collection Companies
  • BPOs (Outsourcing)
  • KPOs
  • Call Centers
  • Customer Support Centers
  • Technical Support Centers
  • Help Desk
  • Virtual Call Center
  • Technical Support Centre
  • Telesales Companies
  • E-Commerce, Marketplaces, and Retail stores
  • Insurance Agencies
  • Banking and Finance Organizations
  • Hospitality Chain (Hotels, Resorts)
  • Travel and Tourism (Airlines, Cabs, Tour Companies, etc.)
  • Government Organizations
  • Healthcare Institutes
  • Education
  • Real Estate
  • Recruitment and Employment
  • Matrimonial Service Providers
  • And more

Key Features of AC Call Center Solution

We have partnered with the world leaders and incorporated the best skill-sets of our team and their expertise to deliver one of the best call center solutions. It provides all fundamental features, which are empowered by our team and partners with bleeding-edge technology, AI-predictive technology, and smart business flows and algorithms.


  • Active user stats
  • Active campaign stats
  • Active list stats
  • Active in-group stats
  • Disposition Status
  • Live call summary (Ringing, Waiting, IVR Call, In-call, Ready, Paused)
  • Productivity summary (Inbound, Outbound, Total, Inbound Sales, Outbound Sales, Total Sales)
  • System performance dashboard (IO stats, server utilization stats, recent login, active cron job status, network utilization stats)
  • Broadcast Dashboard (Lead status, contacted & not-contacted graphs)

Call Routing Rules:

  • Automated Call Distribution (ACD)
  • Advanced Automated Call Distribution (AACD)
  • Longest idle agent call routing
  • Skill based call routing
  • Random call routing
  • Ring Group(Ringing, Waiting, IVR Call, In-call, Ready, Paused)

Call Center Dialers:

  • Predictive dialer
  • Power dialer
  • Preview dialer
  • Progressive dialer
  • Auto dialer
  • Manual dialer

Supervisory/Monitoring Features:

  • Live agent monitoring
  • Live call monitoring
  • Barge-in/call snooping
  • Whisper
  • 3-way conference calling
  • Call intervention
  • Quality control
  • Filters
  • Do Not Call (DNC) management


  • Multi-tenant
  • Multilingual
  • Inbound campaigns
  • Outbound campaigns
  • Hybrid/blended campaigns
  • SIP & PRI lines
  • GSM/PRI gateways
  • PRI cards
  • FXO/FXS gateways


  • DID management
  • SIP trunk management
  • User management
  • Data management
  • Multiple campaign management
  • Multiple lead management
  • Multiple list management(Inbound, Outbound, Total, Inbound Sales, Outbound Sales, Total Sales)
  • Multiple user-group management
  • Call script management


  • Web-based interface
  • Intercom
  • Internal chat
  • Multilevel IVR
  • Inbound IVR
  • Outbound IVR
  • Unlimited call queue
  • Prioritize leads
  • Outbound scheduler
  • Automated callback
  • Call pickup
  • Call mute and un-mute
  • Call park and retrieve
  • Call transfer
  • Voicemail
  • Call-script popup
  • Music on Hold
  • Call recording and playback
  • ACW (After Call Work)
  • ATT (Average Talk Time)
  • AHT (Average Hold Time)
  • Filter Management


  • Agent performance statistics
  • Abandoned call statistics
  • Trunk utilization statistics
  • Dialer and capture lead statistics


  • Real-time
  • Inbound
  • Outbound
  • List-wise
  • Agent-wise
  • Time-clock wise
  • Call-based
  • Lead-based
  • Custom

To book a Free Demo or ask your questions