VICIDial Services: Installation to Support

Help You Enlarge Benefits of an Open Source Call Center Solution!

Since 2007, the VICIDial group has been offering one of the best call center solutions to the industry. It is a feature-rich and competitive call center software that is as competitive as the majority of proprietary call center solutions are. Missing features can be added by third-party add-ons or custom VICIDial development easily and affordably.

VICIDial: Open Source Call Center Solution Key Features

  • Multiple campaign support
  • Multiple lead list support
  • Custom Time Zone restricted dialling
  • Agent wrap-up time limit
  • Remote Agent via online access
  • Queue prioritization
  • Agent-specific queue
  • Chat
  • Inbound email management
  • Real time summary and reports
  • Preview Dialer
  • Predictive dialer with adaptive dialling
  • Auto dialer
  • Manual Dialer
  • Call transfer
  • Call script
  • Outbound IVR
  • Call broadcasting
  • Voicemail support
  • Call queue
  • Extension routing
  • No-agent call routing
  • Skill-based call routing
  • Advanced Call Distribution (ACD)
  • Blended call handling in a single session
  • Call recording
  • Caller ID
  • Custom Music on Hold
  • Call hold and retrieve
  • Third-party call transfer
  • Estimated call hold time
  • Call retry on failure
  • Hotkeys
  • Barge-in
  • Whisper
  • 3-way conferencing
  • Queue changes for an agent
  • Agent-specific call queue
  • Agent shift enforcement
  • Inbound email management
  • Answering Machine Detection (AMD)
  • Custom call disposition
  • Do Not Control (DNC): Campaign wise or system-wide
  • Load balancing and failover
  • Reports
  • And many more

Apple and Android mobile applications are also available for VICIDial and It is a multilingual call center software and available in the following languages:

  • English
  • Spanish
  • Italian
  • French
  • German
  • Greek
  • Brazilian Portuguese

Key Benefits of Using VICIDial

  • It is cost-effective
  • It removes the vendor dependency
  • It gives you access to the code to personalize the system to meet your business needs
  • It provides one of the most competitive call center solutions
  • It is easy to use
  • It is available in multiple languages
  • It can be rebranded to have a white label system

Top Reasons to Choose Our VICIDial Services

  • Personalized services
  • Transparent approach
  • On-time delivery
  • Product training and documentation
  • Free support service after delivery*
  • Affordable cost
  • Top to bottom VICIDial services

VICIDial Services

We, at AC InfoSoft, have a team of VICIDial experts. Our team has a collective experience of more than a decade in this call center software. We offer professional VICIDial services to the customers that want to take the real advantage of this open source call center software.

VICIDial Installation

We offer white label VICIDial solution installation as well as unbranded VICIDial installation. Based on your needs and budget, our team will install, setup, configure, and deploy this call center software so you can use it to run your call center or similar-natured campaigns.

VICIDial Support and Maintenance

To make sure, you use the latest version of VICIDial and you do not face any roadblock in taking the maximum advantages of this powerful solution, we offer ongoing support and maintenance services. Our VICIDial engineers will take care of technical aspects while you are focusing on efficient business operations.

Hire VICIDial Expert

You can hire a VICIDial engineer or a team of VICIDial experts who will work for you based on a contract. You can have a temporary contract which can be renewed when you need certain VICIDial services. Our team will directly report to you via direct communication channels. You can also use a white label VICIDial expert for hire service, in which you can represent our team under your brand name.

VICIDial Customization

We have experience in customizing VICIDial to provide a tailored call center system to our customers. From the custom VICIDial module development to theme change, we can do everything. We have developed a range of add-ons that can be integrated into VICIDial to provide you added features. We also offer integration of different third-party or open source solutions or APIs, so it works as an integral part of this call center solution.

Top Add-ons:

  • Remote Agent
  • Sticky Agent
  • Webphone
  • Soundboard Avatars
  • Disposition Bucket
  • Custom voice logging
  • Custom billing
  • Email
  • SMS
  • Survey
  • Hotkeys
  • Plug and Play APIs
  • Advanced Security
  • Graphical Reports

Top Integrations:

  • VICIDial WhatsApp integration
  • VICIDial Facebook integration
  • VICIDial Twitter integration
  • VICIDial vTiger integration
  • VICIDial Zoho integration
  • VICIDial SuiteCRM integration
  • VICIDial SugarCRM integration
  • VICIDial Custom CRM integration
  • VICIDial PBX integration
  • VICIDial Web Form integration
  • VICIDial Database integration

Let's Discuss Your VICIDial Requirements