Call Center Software Development

Call Center Software Solution to Convert Your Contact Center into Customer Engagement and Satisfaction Center

Call center solution is used to serve a wide spectrum of customers in a call center or contact center. The SIP based call center software reduces the call cost remarkably, which improves the ROI of call/contact center amazingly. The web based call center solution offers the mobility so the agents and staff of the call/contact center can respond/work from any place by accessing the system remotely. The cloud call center solution cuts off the cost of initial capital investment of buying a server as it will be hosted in the cloud, in which you need to pay as you go. We offer all these varieties of call center software based on your need and suitability. We thrive success in offering the best-in-class development services for call center solution to any size/scale of call/contact center, including, small, medium and enterprise.


Channels of Call Center Software

We cater to all types of call center with our call center software development services. There are different channels available in the call center solution including:

  • Inbound
  • Outbound
  • Blended (Both Inbound & Outbound)

Key Benefits

The advanced call center solution furnishes the contact centers with the advanced features, which impart abundant benefits including,

  • More enhanced customer service
  • Advanced tools for agent training and quality assurance
  • Improved productivity and efficiency of the staff
  • 360° view to your business for smart decision making
  • Maximized Supervisor Control
  • Remote work facility
  • Reduced calling cost
  • Reduced operational cost
  • Reduced maintenance cost
  • Easy scalability
  • Improved ROI
  • And many more

Key Features

We can provide call center software development in Asterisk and FreeSWITCH. We can develop a call center solution with any type of features including:

  • Automatic Call Distributor (ACD)
  • Skills-Based Call Routing
  • Priority Based Call Routing
  • Multilevel IVRS (Interactive Voice Response System)
  • Dynamic Screen/Script Popup
  • Customized Call Queues
  • Progressive Dialer
  • Predictive Dialer
  • Power Dialer
  • Progressive Dialer
  • Preview Dialer
  • Manual Dialer
  • Voicemail
  • Barge-in
  • Whisper
  • Conferencing
  • Web Phone
  • CRM Integration
  • Call Recording and Playback
  • PBX Feature Integration
  • Call Controls
  • Employee extensions
  • Web based Agent panel
  • Web based Supervisor panel
  • Web based Admin panel
  • Live Call Monitoring
  • Customizable Dashboard
  • Custom Reports
  • Graphical Reports
  • Call logs
  • And many more

What we offer?

Custom white-label call center software solution development, and deployment of call center solution on server or cloud. After the development, we handover code to you and also provide cost effectvie support services.

Have a project of custom call center solution development?