AC Virtual Call Center Software is an ideal call center solution for businesses that want to run a call center or similar operations without setting up a formal in-house call center setup. Let your agents work from home from any nook and corner to contribute to the success of your business. It is a secure, scalable, and reliable software that allows remote call centers to work and grow with ease.
AC Virtual call center solution is available with different models to operate a remote call center, customer care center, BPO, KPO, and similar businesses in an ideal way. Based on multiple factors, businesses can choose the most suitable model to implement their virtual call center with remotely working agents and team members.
The virtual call center software will be deployed in a way that it can be accessed via a web browser of the agent. We will also integrate a webphone so the agents can easily handle the call volume. Agents can access all features of the call center solution on their system (Computer or laptop). He needs to have a stable internet connection and a system with a compatible web browser.
The virtual call center solution will be configured to route all the calls to the registered and enabled phone numbers of the agents. The agent will attend (inbound/outbound/blended) calls on his mobile (smartphone/traditional phone/landline). He will not be able to access all features available in the call center software. He will have access to features available in the phone. He does not need to have a system or internet connection.
The virtual call center system will be configured in a way that agents can attend calls on their phone. As soon as he attends a call, the related information with all other features to effectively manage the call will be opened on the system in the agent panel. The agent can take advantage of all features of the call center solution on the screen yet attend calls on the phone. He can continue call center operations even with a moderate internet connection.
AC Virtual Call Center Software is an advanced and competitive call center solution. It is built with all simple to advanced features needed by a small, medium or large-scaled call center. It has all the features available in our AC3 (AC Call Center) solution.
AC Virtual Call Center Software offers a simplified yet efficient way to handle workforce dispersed in different geographies with real-time monitoring and intervention features.
We can integrate your existing or required systems with this call center solution so you can enjoy a complete and powerful solution for the best remote call center setup.
You can empower your remote agents and manager by giving them more competitive features by integrating our add-ons. We have perpetual add-ons which can be added to maximize the functional capability of this virtual call center solution: