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Call-Center-KPIs

Major Call Center KPIs Essentially Need to be Measured

As per the successful entrepreneur, Sam Walton, “A business aims to have client assistance that is outstanding and legendary.” Unquestionably, great customer...
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call center challenges & resolutions

Major Call Center Challenges and Call Center Software Features to Resolve Them

Customer service is not an easy job. Demand, priorities, and expectations keep on evolving in this segment of the business. Of course,...
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Reasons Call Center Must Integrate Social Media as a Communication Channel

Why Is Call Center Social Media Integration Must?

It is difficult to refuse the importance of social media in the existing market synopsis. Even if, it is yet acknowledged as...
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Free Mobile SIP dialers Advantages and Disadvantages

Free Mobile SIP dialers Advantages and Disadvantages

Several businesses prefer mobile SIP dialers instead of traditional telecommunication solutions to foster scalability and ongoing communication at affordable rates. As it...
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Tips to Manage Remote Call Center Agents for Excellent Performance

Tips to Manage Remote Call Center Agents for Excellent Performance

Want to make sure that your remote agents work effectively? Want to make sure your virtual call center setup is efficient and...
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call-center-software-glossary for managers

Part 2: Call Center Solution Terminologies: A to Z Glossary

Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call...
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Call Center Solution Terminologies: A to Z Glossary

Part 1: Call Center Solution Terminologies: A to Z Glossary

Call center solutions are very popular these days. There are many businesses that have already started using call center software and there...
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call center solutions must have features

What Are the Top Must Have Features of Call Center Software?

Since businesses are growing more client-centric nowadays, they do not desire to want to take any chance in providing comprehensive satisfaction to...
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