Want to make sure that your remote agents work effectively? Want to make sure your virtual call center setup is efficient and productive? Read on. Due to the COVID-19 pandemic, similar to many other businesses, call centers are also moving remote. More and more call centers have started adopting virtual call center solutions to let...Continue Reading

Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call center solution related to managers aka supervisors or admin. Refer Part 1 Call Center Solution Terminologies. Call Center Solution: It is a complete software with various features that can be used to run...Continue Reading

Call center solutions are very popular these days. There are many businesses that have already started using call center software and there are some that are thinking of adopting the one. Knowing a platform and all technical terminologies related to that helps in using it at its best. In this blog post, I will share...Continue Reading

Many things can be difficult, but selecting the most prominent auto dialer for your business is not. We all know each call center software offers multiple auto dialers and thus, people use auto dialers randomly. Do not do that. In this blog post, you will know the auto dialer more closely and will also learn...Continue Reading

A power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when a real person attends the call, which increases productivity remarkably. What is Power Dialer? It is an automatic tool that dials the numbers automatically and enables call centers to contact several clients or...Continue Reading

It is a software, which lets call centers communicate with customers and other contacts. As time and technology advanced, businesses also started using call center software to manage their business communication. Traditionally, call center solutions were furnished with simple voice aka phone calls. However, with progress in time and technology, now, this software supports all...Continue Reading

A call center solution has different technical words connected with it. Normally, people using call center software know the meaning of all major technical terms. However, sometimes, there are some uncertainties related to some of these terms. In this blog, our call center solution experts are going to cover one of the majorly used terms...Continue Reading

Delivering customer service, which can meet customer expectations, needs a strategic plan, and the right tools in place. Call centers are handling customer service projects by working as the backbone of the industry. More than 15 million professionals work in the call center industry across the globe. To handle projects with more precision and to...Continue Reading

Call center software performance relies on responsiveness, understanding customer concerns, and competitive rates to drive potential customers to them. Staying alert and looking for metrics to close sales in a short response time can be a daunting task for your call center without having a solid strategy. With the aversion to technology and inexperienced call...Continue Reading