Advanced call center solutions offer different advanced features to amplify call centers. Sticky agent is one of the advanced features available in smart call center software or any advanced call center solution.  What Is Sticky Agent? It is one of the automated call routing features available in the call center software, which offers advanced features....Continue Reading

Customer service is not an easy job. Demand, priorities, and expectations keep on evolving in this segment of the business. Of course, technology also evolves altogether to support the required expectation of customers to deliver the delighting customer experience. Still, these evolutions bring in different challenges in the call center such as: Performing more with...Continue Reading

It is difficult to refuse the importance of social media in the existing market synopsis. Even if, it is yet acknowledged as principally a business to customer communication and marketing course, social media can further be efficiently utilized to develop an effective strategy for a business and an unparalleled tool for exceptional customer service if...Continue Reading

Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call center solution related to managers aka supervisors or admin. Refer Part 1 Call Center Solution Terminologies. Call Center Solution: It is a complete software with various features that can be used to run...Continue Reading

Call center solutions are very popular these days. There are many businesses that have already started using call center software and there are some that are thinking of adopting the one. Knowing a platform and all technical terminologies related to that helps in using it at its best. In this blog post, I will share...Continue Reading

Since businesses are growing more client-centric nowadays, they do not desire to want to take any chance in providing comprehensive satisfaction to their customers. Quality of services (QoS) offered by call centers, define the possibility of clients who want to stick to your brand. This demands the requirement to unleash the full power of call...Continue Reading

Let’s be honest, no individual likes waiting in a queue. Whether it is in a bank or at the ticket counter or for that matter even getting a table in a restaurant, we all want fast and speedy services so that we can move on to our other tasks during the day. This is exactly...Continue Reading

A power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when a real person attends the call, which increases productivity remarkably. What is Power Dialer? It is an automatic tool that dials the numbers automatically and enables call centers to contact several clients or...Continue Reading

Increase your deals with the same resources at the same time. It helps you maximize the output with the same key inputs. It is one of the auto dialers available in the modern call center software. The auto dialers automatically dial numbers for a campaign from the lead list.Continue Reading