Want to make sure that your remote agents work effectively? Want to make sure your virtual call center setup is efficient and productive? Read on. Due to the COVID-19 pandemic, similar to many other businesses, call centers are also moving remote. More and more call centers have started adopting virtual call center solutions to let...Continue Reading

Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call center solution related to managers aka supervisors or admin. Refer Part 1 Call Center Solution Terminologies. Call Center Solution: It is a complete software with various features that can be used to run...Continue Reading

Call center solutions are very popular these days. There are many businesses that have already started using call center software and there are some that are thinking of adopting the one. Knowing a platform and all technical terminologies related to that helps in using it at its best. In this blog post, I will share...Continue Reading

Since businesses are growing more client-centric nowadays, they do not desire to want to take any chance in providing comprehensive satisfaction to their customers. Quality of services (QoS) offered by call centers, define the possibility of clients who want to stick to your brand. This demands the requirement to unleash the full power of call...Continue Reading

Let’s be honest, no individual likes waiting in a queue. Whether it is in a bank or at the ticket counter or for that matter even getting a table in a restaurant, we all want fast and speedy services so that we can move on to our other tasks during the day. This is exactly...Continue Reading

A power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when a real person attends the call, which increases productivity remarkably. What is Power Dialer? It is an automatic tool that dials the numbers automatically and enables call centers to contact several clients or...Continue Reading

Call Center CRM integration supports obtaining better customer service and a shortened lead conversion cycle. This is the reason it is essential for thriving businesses and thus, these thriving businesses need to select a call center solution that is resilient to support CRM integration to allow you to enjoy the benefits of Single Sign-On and...Continue Reading

Increase your deals with the same resources at the same time. It helps you maximize the output with the same key inputs. It is one of the auto dialers available in the modern call center software. The auto dialers automatically dial numbers for a campaign from the lead list.Continue Reading

It is a software, which lets call centers communicate with customers and other contacts. As time and technology advanced, businesses also started using call center software to manage their business communication. Traditionally, call center solutions were furnished with simple voice aka phone calls. However, with progress in time and technology, now, this software supports all...Continue Reading

A call center solution has different technical words connected with it. Normally, people using call center software know the meaning of all major technical terms. However, sometimes, there are some uncertainties related to some of these terms. In this blog, our call center solution experts are going to cover one of the majorly used terms...Continue Reading