A power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when a real person attends the call, which increases productivity remarkably.
What is Power Dialer?
It is an automatic tool that dials the numbers automatically and enables call centers to contact several clients or prospects with little effort.
Dialing logic of power dialer:
This auto dialer dials a number to a particular phone number retrieved from the call center solution. If the Power Dialer connects to the busy line or voicemail, it proceeds to the subsequent number on the lead list and calls it. Once the call is connected to the real human, it is routed immediately to the agent.
It is simple to use and automated. The agent only attends the call once the prospect or customer is connected. It is remarkably efficient as it saves time of agents from fetching and dialing the numbers one by one, and waiting for the real person to respond. Additionally, Power Dialer assures the superior quality of the call. It attempts the next call only if an agent is ready, so the connected prospects receive an immediate reply. Unlike a predictive dialer, the abandoned call ratio does not increase. There is nearly no likelihood of a dropped call because the power dialer dials phone numbers one by one. This maximizes talk time in the call centers and results in connecting with more people per hour.
The power dialer is ideal for all outgoing campaigns, from telesales to collection calls, follow-up calls, and customer care.
According to many call centers, they have experienced that Power Dialers perform adequately compared to other auto dialers in various cases particularly in B2B business.
Let’s take a look at the major features of power dialer that increase the productivity of agents:
Project a local presence
A call center can choose the caller ID to be shown to the prospect or customer. Thus, they can choose a local number even for international calling.
Once the call is connected between an agent and a prospect or customer, the agent can access all features to control the call and enhance the quality of the conversation and outcomes of the call. Some of the key features available to agents are as below:
- Call mute and un-mute
- Call hold and retrieve
- Call recording
- Call Script
- Blind aka cold call transfer
- Attended aka warm call transfer
Integration with CRM
Call center CRM integration can be used to provide a more powerful tool for agents, so they can take calls more confidently. Along with a powerful script, they can also check all information of a customer or a prospect on the call. Thus, they can personalize the pitch and conversation to entice them.
All features of the call center solution
A power dialer is one of the features of a call center solution. Thus, while using this auto dialer, the call center can access all features of the call center solution such as live call monitoring, barge-in, whisper, etc.
Key benefits of using a power dialer:
There are multiple benefits of using a power dialer such as:
- Increase calls per agent (up to 200 per day)
- Maximize productivity (up to 300%)
- Increase talk time per hour (from 30 minutes to 45 minutes)
- Increase efficiency (up to 200%)
- Increase the number of sales deals per day
Power dialer is a perfect choice when you have hundreds of contact numbers you can reach for any business agenda. The power dialer makes the whole process simplified, efficient, and accurate.
As mentioned earlier, it is one of the auto dialers available in your call center software. Thus, when you decide to buy call center software, look for this feature to utilize it to maximize sales and minimize manual efforts.
AC Call Center Solution and all other call center solutions we offer have a power dialer along with other manual and auto dialers. Contact us to know more about it.