Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call center solution related to managers aka supervisors or admin. Refer Part 1 Call Center Solution Terminologies. Call Center Solution: It is a complete software with various features that can be used to run...Continue Reading

Call center solutions are very popular these days. There are many businesses that have already started using call center software and there are some that are thinking of adopting the one. Knowing a platform and all technical terminologies related to that helps in using it at its best. In this blog post, I will share...Continue Reading

Since businesses are growing more client-centric nowadays, they do not desire to want to take any chance in providing comprehensive satisfaction to their customers. Quality of services (QoS) offered by call centers, define the possibility of clients who want to stick to your brand. This demands the requirement to unleash the full power of call...Continue Reading