Month

May 2020
Predictive dialer and its types
Technologies are rapidly progressing. Taking advantage of these progressing technologies can be really helpful to any business. Today, we will talk about one of the technological advancements that are benefiting marketing. Technology progresses dynamically and the smart utilization of it has transformed the marketing segment. A majority of business is now carried out on the...
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Top 10 SEO Extensions 2020 for Magento 2
Magento always has been the preferred choice of eCommerce development companies and online store developers. Presently, Magento development is considered as the topmost choice for e-commerce web development. Magento development company can help you with building the best e-commerce web store with an engaging look and feel. However, to attract more buyers to your online...
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Reasons behind the Popularity of Omnichannel Call Center Solutions
Success of your call center depends on your customer satisfaction, increased productivity, and better resource utilization. The call center solution is one of the tools that help call center achieve predefined KPIs. Omnichannel call center solutions are the new norm and you need to know how those can benefit your call centers. Here are the...
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Magento Complete Guide: History, Facts, Strengths & More
Magento is the most popular e-commerce development platform in the world. You must want to know why Magento is so popular. Here is a complete guide on Magento. Magento Overview It’s an open-source framework used for online store development in the e-commerce industry. It gives traders comprehensive versatility to build an engaging store that supports...
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contact center vs call center
Customer experience is very important in any business. Increasing complexities in the requirements and expectations of the customers have forced brands to adopt tools and processes that serve customers promptly. To achieve this, businesses have started establishing dedicated customer care departments within the organization.  These customer care departments resemble a full-fledged contact center than a...
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call-center-software-pros-features
Call center software helps in improving customer service, customer satisfaction and many such great features that take the business to top. Call center software is a system that is designed to manage multiple communication channels like phone, email, live chat, SMS, and social media. This system can be used as helpdesk software along with ticketing...
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Retain Ecommerce Customers during and after COVID 19 Pandemic
The COVID 19 pandemic has elevated the importance of having an online store. The small businesses that sell essential goods, pharmacies, masks, etc. have experienced a boost in sales. Having a local retail shop can get business from the local area only. However, investing in eCommerce development to build an online store can help retailers...
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virtual-call-center-guide
A virtual call center is a call center that is set up in a virtual environment. It is also known as a remote call center. In such call centers, agents work remote locations such as from their respective homes, workplaces, or any other space. The virtual call centers can run the same types of campaigns...
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