Call center software helps in improving customer service, customer satisfaction and many such great features that take the business to top. Call center software is a system that is designed to manage multiple communication channels like phone, email, live chat, SMS, and social media. This system can be used as helpdesk software along with ticketing...Continue Reading

The key element of any call center is customer satisfaction, no matter which industry horizon the call center is serving. To satisfy this core requirement, a call center needs a highly reliable and resourceful team, which can perform at their front foot to keep user satisfaction at the top level. A good team also needs...Continue Reading