In the retail industry, eCommerce is gaining popularity. According to U.S. Census Bureau, the eCommerce sales figure of a quarter is almost 80.3 billion. This huge number makes it evident that the eCommerce platforms are winning hearts of both, seller and buyers. This is the reason the demand of online selling platforms is getting increased....Continue Reading

Since the businesses are growing more client-centric nowadays, they do not desire to want to take any chance in providing comprehensive satisfaction to their customers. Quality of services (QoS) offered by call centers, define the possibility of clients who want to stick to your brand. This demands the requirement to unleash the full power of...Continue Reading

Customers are more demanding these days, they want a quality product along with the best services. Smart call center software helps call centers to stand out by delivering the best customer service and enhancing the overall KPIs and ROI of the call centers.Continue Reading

Coronavirus outbreak is affecting all industry verticals and the B2B eCommerce business is not an exception. We, being a leading e-commerce solution development company, cater to multiple B2B businesses with our ecommerce web and software solutions. Based on the collective experience of our customers and our experts, we are going to share the top tips...Continue Reading

Increase your deals with the same resources at the same time. It helps you maximize the output with the same key inputs. It is one of the auto dialers available in the modern call center software. The auto dialers automatically dial numbers for a campaign from the lead list.Continue Reading

Coronavirus outbreak has caused lockdowns. Businesses either have to shut off completely and wait till things go well or they have to go remote. Modern call center solutions luckily give an advantage of working remotely with definitely some technical arrangements. The technicalities of setting up a remote call center software to let agents and supervisors...Continue Reading

Call Center CRM integration supports obtaining better customer service and a shortened lead conversion cycle. This is the reason it is essential for thriving businesses and thus, these thriving businesses need to select a call center solution that is resilient to support CRM integration to allow you to enjoy the benefits of Single Sign-On and...Continue Reading

Coronavirus outbreak has caused lockdowns. Businesses either have to shut off completely and wait till things go well or they have to go remote. Modern call center solutions luckily give an advantage of working remotely with definitely some technical arrangements. The technicalities of setting up a call center software to let agents and supervisors work...Continue Reading

Out of 185,189 Magento’s active online portals and marketplaces, there are just 52,218 stores that have gone through Magento 1 to Magento 2 migration. All remaining 132,971 businesspeople are still running the Magento eCommerce business on Magento 1. They are at stake of falling onto unsupported software commencing from June 2020. Strengths of Magento 2...Continue Reading