Category

Call Center Software
Omnichannel vs. Multichannel Call Center Solutions
“Multi-channel” and “Omni-channel” are the two trending terms in the industry of call center solutions. With the advent of smart call center software and omnichannel call center solutions, customer service and experiences are improved remarkably.  In this blog post, we will explain the difference between omnichannel and multichannel. Additionally, we will share some tips to...
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The invention of predictive dialers has radically transformed the process a lead is enticed and how a lead is converted. Traditionally, the sales process required lengthy and expensive business trips, and physical meetings with customers, but the internet, united with progression in other technologies has headed for the handling sales remotely. Sales agents can entice...
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sticky agent in call center software
Advanced call center solutions offer different advanced features to amplify call centers. Sticky agent is one of the advanced features available in smart call center software or any advanced call center solution.  What Is Sticky Agent? It is one of the automated call routing features available in the call center software, which offers advanced features....
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call center challenges & resolutions
Customer service is not an easy job. Demand, priorities, and expectations keep on evolving in this segment of the business. Of course, technology also evolves altogether to support the required expectation of customers to deliver the delighting customer experience. Still, these evolutions bring in different challenges in the call center such as: Performing more with...
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Top 5 Tips to Deliver Good User Experience for WooCommerce Store Owners
E-commerce businesses need to focus on outstanding user experience. By keeping the customer experience in high-priority, you can increase returning visitors as well as you can get more conversions. An e-commerce store can be built on different e-commerce development platform and for each platform and framework of e-commerce, there are different tips and techniques to...
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Reasons Call Center Must Integrate Social Media as a Communication Channel
It is difficult to refuse the importance of social media in the existing market synopsis. Even if, it is yet acknowledged as principally a business to customer communication and marketing course, social media can further be efficiently utilized to develop an effective strategy for a business and an unparalleled tool for exceptional customer service if...
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Power Dialer Maximize Business with Minimum Manual Efforts
Power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when a real person attends the call, which increases the productivity remarkably. What is Power Dialer? It is an automatic tool that dials the numbers automatically and enables call centers to contact several clients or...
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Tips to Manage Remote Call Center Agents for Excellent Performance
Want to make sure that your remote agents work effectively? Want to make sure your virtual call center setup is efficient and productive? Read on. Due to the COVID-19 pandemic, similar to many other businesses, call centers are also moving remote. More and more call centers have started adopting virtual call center solutions to let...
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call-center-software-glossary for managers
Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call center solution related to managers aka supervisors or admin. Refer Part 1 Call Center Solution Terminologies. Call Center Solution: It is a complete software with various features that can be used to run...
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