Last week, we saw major call center software terminologies related to agents. This week, we will some more major terminologies of call...Continue Reading
Call center solutions are very popular these days. There are many businesses that have already started using call center software and there...Continue Reading
Since businesses are growing more client-centric nowadays, they do not desire to want to take any chance in providing comprehensive satisfaction to...Continue Reading
A power dialer is an automatic phone dialing tool for connecting customers with agents. This tool connects call center agents solely when...Continue Reading
Call Center CRM integration supports obtaining better customer service and a shortened lead conversion cycle. This is the reason it is essential...Continue Reading