Category

Blog
Tips to Write an Effective Script in Call Center
A call script is totally useless if it is quite long, which makes getting the required information trouble to agents. Call centers use call scripts to harmonize the talks with customers and prospects. This is the reason call center solutions provide call script pop-up feature in this software. If the script given to the agents...
Continue Reading
importance of multilingual ecommerce store
The E-commerce industry is quite gigantic and also highly competitive. Therefore, eCommerce business owners need to try everything possible to attract more buyers and retain existing customers. For all online stores concentrating on clients excluding all restrictions of terrestrial borders, multilingual customer support is inevitable. There is no way to overlook it if the ever-increasing...
Continue Reading
Omnichannel vs. Multichannel Call Center Solutions
“Multi-channel” and “Omni-channel” are the two trending terms in the industry of call center solutions. With the advent of smart call center software and omnichannel call center solutions, customer service and experiences are improved remarkably.  In this blog post, we will explain the difference between omnichannel and multichannel. Additionally, we will share some tips to...
Continue Reading
Magento Store Optimization for Better Results and ROI
The eCommerce industry has grown very aggressively presently. This is the age where eCommerce firms are at the top. Nevertheless, the opposition in the eCommerce market is additionally developing quite fast. Many new companies are consistently joining the online shopping business by investing in eCommerce development, which boosts competition in the previously enduring e-commerce titans....
Continue Reading
The invention of predictive dialers has radically transformed the process a lead is enticed and how a lead is converted. Traditionally, the sales process required lengthy and expensive business trips, and physical meetings with customers, but the internet, united with progression in other technologies has headed for the handling sales remotely. Sales agents can entice...
Continue Reading
skill-based-routing
Enhancement of the customer experience is a tenacious hurdle in current call centers. Because of the increasing agents and the administration of a broader mixture of calls in different sales and support areas, customer experience is usually negotiated. This drives to disappointment and frustration in customers. However, one feature of the call center solutions can...
Continue Reading
Choose the Right E-commerce Platform for Your Online Fashion Store
The fashion domain has unfolded over the past decade and touching new horizons. It has shifted the most comprehensive and most successful industry verticals. Therefore, retailers are exploring satisfactory answers to accommodate resilient and affordable ways to get into this domain and deliver excellent customer experience. This passion has transformed the fashion industry upside down....
Continue Reading
sticky agent in call center software
Advanced call center solutions offer different advanced features to amplify call centers. Sticky agent is one of the advanced features available in smart call center software or any advanced call center solution.  What Is Sticky Agent? It is one of the automated call routing features available in the call center software, which offers advanced features....
Continue Reading
Tips to Increase Revenue of Magento E-commerce Store with Cross-Selling
Cross-selling products on any eCommerce store is a necessary step to increase revenues. There would be hardly any online store that does not apply cross-selling techniques. Major e-commerce stores always show “Customers also bought” section for the customers.  More than 70% of online shoppers get enticed with these product suggestions. This technique of selling relevant...
Continue Reading
Magento-Vs-Shopify-Which-eCommerce-Platform-Should-You-Choose
For thriving trade results, the right eCommerce development framework must be selected. It has to be a well-thought choice and needs thorough research. Many factors must be analyzed. However, some of the most significant matters that all e-commerce proprietors anticipate are user experience and performance of the online store.  To build an online store or...
Continue Reading
1 2 3 4 5 6 8